Waiting is often an inescapable occurrence of a
lot of settings. People usually remain in line when the request or a service
exceeds its availability. Sometimes, clients wait for a few minutes, hours,
days or even months to take delivery of the ordered service (Bruner, 2017).
Waiting time essentially controls the
assessment of customers. Even though the concept of waiting for the services or
goods appears to come in many different forms, in general, but customers take waiting
as a negative construct (Kumar, 2013).
The waiting in line for services can often have
a negative effect and creates a negative perception of the particular firm
(Qureshi et al., 2013). There are classes of costumer in the system, and even
if they are all in the queue, server is the one who make a choice whenever to
start the service (Zhao and Lian, 2010).
notwithstanding the wide multiplicity in methods available to influence
customer contentment, it is definitely not a simple exercise to do. An
organization may not be able to have full control over waiting process or queue.
In addition reducing objective waiting time might not influence a customer’s
subjective interpretation of the waiting for the
services (Stanoeva, 2015).
There are number of studies stresses the
significance of awareness in queues and waiting situations. Customer’s
impatience has been dealt with in the queuing literature mainly in the context
of customers abandoning the queue due to either a long wait already
experienced, or a long wait anticipated upon arrival (Ismael, 2014). Queuing
has become a symbol of incompetence for organizations.
Universities also face the same kind of
problems. Regardless of the managing the duration of the line few of the
factors that are accountable for long waiting lines or delays in providing
service which is lack of passion and dedication to work on the part of the
force overloading of available staff, and not enough
These put staff under stress and tension, hence
tends to dispose of a student without in-depth probing, which often leads to
dissatisfaction (Qureshi et al., 2013). This paper is based on the
understanding that most of these difficulties can be managed by using queuing
model to determine the waiting line performance.
management systems have now been the successful instrument in several sectors
to administer the flow of customers. Establish queuing systems consist of
actually waiting of your numbers to be displayed or called in the digital
display (Almario, 2016).Student and career service centres’ are one of the
busiest departments in any educational establishment.
Most students being
busy with their busy academic programme and find it complicated to spend hours
waiting in line outside a student services or an organizational office. The explanation
provides students the flexibility and ease to access these conveniences on
without any hassle.
The expressly designed systems for
universities and colleges give students and the staff the capability to handle
all student-staff connections with ease, through self-service kiosks (“Student and career service centers,” 2014).
In universities and colleges
touch screen self service kiosks are now becoming widely popular. Reason for
their popularity and wide acceptance is that it offers the flexibility and ease
of convenience to both students and teachers (“Education
queue system”, 2014).
Kiosks are used as
means of taking prior arrangement, recharging payment cards for food and
printing. Moreover, they are also being used extensively in libraries for
borrowing and making payment for books.
For example, in university and collage
services (library photocopies, etc…) our self service kiosk works as a single
point of multimedia information for students and teachers.
Information about exams, schedules, etc can
directly be viewed from a single touch. The kiosks can also replace the common
access and attendance systems, both for employees, students and teachers (“Education and Teaching,” 2014).
It’s been a problem in
Urdaneta City University that students are having a hard time during examinations. The queue
in the different offices, where they need to attend to finish paying tuition
fees seems like a cinema having a blockbuster movie.
There are many students waiting in a long line
and this is the same scenario during evaluation of grades It indicates that
waiting in line or queue causes inconvenience to the students of the university.
In today’s quick moving life time has become
more expensive and valuable service especially in developed countries where the
standards of living are very high. So as a result people are less eager to wait
This is an increasing realization by
institutions to make their customer satisfied and also to maintain them to get
business in today’s bloodthirsty environment. Finally, advances in technology
such as computers, internet etc., have provided firms with the ability to
provide faster services.
Addressing the troubles of queuing involves a
trade-off between the customers waiting time and of providing faster service (Mathijsen
and Zwart, 2016).
Schools, colleges and universities
use RFID cards and badges to integrate systems and services on campus,
getting better efficiency for campus staff and students, while increasing
revenues for campuses.
Students RFID badges are often combined with
access manage detection and transactional application into one card. An RFID
card offers a complete range of ID badge and campus card solutions, everything
from the card printers themselves to the integration to systems and services (van
der Gaast et al., 2016).
Given that a safe
environment starts with proper identification of staff,
faculty, students and visitors at the school. A school
ID card system produces staff and faculty ID badges, student ID cards and
visitor badges. Furthermore, scan student ID cards for attendance, campus
events and tardy tracking using handheld mobile devices with access to the
student database from anywhere on campus.
key entrances and controlled areas of buildings with access control
systems and CCTV video security considerably increases security
and awareness. A university visitor management system helps university
staff to match a student with their parent or guardian when a student is signed
out of university.
More important now than
ever, a proper alert system for a university’s emergency response
plan will put the university in the right position to manage and respond
to emergency and crisis situations.
Additionally, an RFID
card is a provider for many other campus-related solutions, such as student
parking passes, campus-branded lanyards and much more.